Refund Policy
Everything you need to know about refunds, cancellations, and what's covered.
Effective April 1, 2026
Subscription Plans (Agency & Pro)
48-Hour Refund Window
You may request a full refund within 48 hours of your first subscription purchase on your first billing cycle only. This is a one-time courtesy and applies regardless of your plan's billing frequency or Minimum Term. Contact us at hello@donutjobs.work to request your refund.
Platform Usage Voids Refund Eligibility
Even within the 48-hour window, your refund eligibility ends the moment you actively use the platform. This includes sending a chat message to a candidate, receiving an application on a job listing, or activating any boost. Once value has been delivered, the refund window closes.
After 48 Hours
No refunds are issued for the current billing period. Your subscription remains active until the end of the paid period. You can request cancellation at any time through your account settings. If your plan has no Minimum Term, cancellation takes effect at the end of the current billing period. If your plan has a Minimum Term, cancellation takes effect at the end of that Minimum Term. See “Minimum Term Plans” below.
Renewals & Subsequent Plans
No refunds are issued on auto-renewals, plan upgrades, or any billing cycle after your first. You are responsible for cancelling before the renewal date if you do not wish to continue.
Minimum Term Plans
A Minimum Term Plan is a subscription purchased with a committed minimum duration, shown to you at checkout before you buy. It is not prepaid: you are charged in instalments at each billing period, at a reduced rate given in exchange for the commitment. Section 10.8 of the Terms of Service governs these plans in full.
Cancelling a Minimum Term Plan
You may request cancellation at any time, but cancellation does not take effect immediately and does not end your Minimum Term early. Your subscription is scheduled to end on the last day of the Minimum Term. Until then you keep full access and remain liable for each remaining instalment. There is no early-termination fee and no accelerated balance. The remaining instalments are your only obligation.
Refunds on a Minimum Term Plan
The 48-hour first-purchase refund window above applies to your first payment on a Minimum Term Plan in the same way it applies to any other plan. Instalments after that are non-refundable, except where required by law. Cancelling part-way through a Minimum Term does not entitle you to a refund of instalments already paid, or to a reduction of those still to come.
Renewal
If you do not cancel before your Minimum Term ends, the plan renews automatically for a further Minimum Term of the same length at the same rate, and the rules above then apply to the renewed term. Renewal charges are not refundable.
Changes During a Minimum Term
Pausing and downgrading are not available while a Minimum Term is running, whichever interface you use to attempt them. These options become available once the Minimum Term has ended.
Managed Assistant Services (Managed Virtual Assistants and the Executive Assistant Retainer)
The Managed Virtual Assistant service and the Executive Assistant retainer are done-for-you managed services, billed as a monthly retainer. They are a different product from the self-serve platform subscription, they are not sold with a Minimum Term, and clients of these services are not issued a platform account. This section governs refunds and cancellation for those services in full. Where it conflicts with anything else in this policy, including the 48-hour subscription window above and the “Non-Refundable Scenarios” list below, this section prevails for these two products.
14 Days, Risk-Free
If the arrangement is not a fit, tell us within 14 days of the start of your first billing month and we refund that first month in full. “Not a fit” is on its own a valid ground for this refund. No form, no documented evidence and no explanation is required, and using the service during those 14 days does not void it. Email hello@donutjobs.work and we process the refund to your original payment method.
Free Replacement
If the assistant is the wrong person for the role, we replace them at no cost to you, at any point while the service is running. A replacement is a service remedy rather than a refund: the retainer continues and nothing is charged for the replacement itself.
Cancel on 30 Days’ Notice
There is no minimum term and no annual lock-in. You may cancel at any time by emailing hello@donutjobs.work. Cancellation takes effect 30 days after we receive your notice, and that 30-day notice period is billed as normal. Outside the 14-day window above, retainer fees already paid are not refunded. Cancelling ends future billing rather than reversing billing that has already happened.
What Does Not Apply
The 48-hour subscription refund window, the rule that platform usage voids refund eligibility, and the Minimum Term Plan rules are written for the self-serve platform and do not apply to these services.
The Hiring Sprint ($149 First Month)
The Hiring Sprint starts an Agency Plan subscription ($99/mo) with one-time bonus boosts (Broadcast, Sticky Post, Urgent Badge, Refresh Pack) on the first invoice ($50). Total first month: $149. Because the boosts are consumed immediately and the subscription activates upon purchase, the Hiring Sprint first payment is non-refundable. The recurring Agency subscription ($99/mo) can be cancelled anytime from your account settings.
“Win Your Money Back” Credit
If you successfully hire through DonutJobs within 30 days of your Sprint purchase and complete the required steps (mark the hire in-app, submit a testimonial, and complete a feedback form), your $149 Sprint fee is credited toward any 3-month or 6-month Agency or Pro term. This is a platform credit, not a cash refund.
Boost Purchases
Boosts (Broadcast Boost, Sticky Post, Urgent Badge, and similar promotional add-ons) are non-refundable once activated. Boosts take effect immediately upon activation and cannot be reversed.
If you purchased a boost but have not yet activated it, contact us at hello@donutjobs.work within 48 hours of purchase to request a credit to your account.
Downgrades & Cancellations
You can request a downgrade or cancellation at any time. If your plan has no Minimum Term, changes take effect at the end of your current billing period. If your plan has a Minimum Term, downgrading and pausing are unavailable until that term ends, and cancellation takes effect at the end of the Minimum Term.
Downgrading or Pausing
No refund is issued when you downgrade to a lower-priced plan or pause your subscription. Your current plan remains active until the end of the billing period, then switches to the selected plan. These options are not available while a Minimum Term is running.
Full Cancellation
No refund is issued. Access continues until your cancellation takes effect, which is the end of the current billing period, or the end of your Minimum Term if you are on a Minimum Term Plan. After that date, your data is retained for 30 days before permanent deletion.
Billing Errors & Duplicate Charges
If you are charged incorrectly due to a billing error, duplicate charge, or system issue, we will issue a full refund immediately upon verification. Contact us at hello@donutjobs.work with your payment details and we will resolve it promptly.
Non-Refundable Scenarios
Refunds will not be issued in the following situations:
- “I changed my mind” or “I no longer need the platform” are not valid grounds for a refund
- Failure to use the platform during your subscription period
- Platform downtime or temporary service interruptions
- Changes to features, pricing, or plan structures
- Subscription renewals, including automatic renewal of a Minimum Term (cancel before the renewal date to avoid charges)
- Instalments falling due during a Minimum Term, including those after you have requested cancellation
- Activated boosts or consumed digital content
- The buyer has violated the Terms of Service, including abusive conduct toward candidates or support staff
- Performance issues caused by circumstances outside DonutJobs' control (third-party outages, browser compatibility, etc.)
Subjective dissatisfaction without documented evidence does not qualify for a refund.
This list, including the line above, applies to platform subscriptions, boosts and the Hiring Sprint. Refunds and cancellation for Quick Hire and the Executive Assistant retainer are governed by Managed Assistant Services, which prevails over this list for those services.
Chargebacks
If you believe a charge is incorrect, please contact us before filing a chargeback with your bank. Unauthorized or fraudulent chargebacks may result in immediate account suspension and loss of access to saved candidates, conversations, and workflows. We reserve the right to pursue recovery of disputed amounts including reasonable fees and costs.
How to File a Refund Request
To initiate a refund, email us at hello@donutjobs.work. Please include the following:
- Your account email address
- Date of purchase
- Plan or product purchased
- A clear description of the issue
- Any supporting evidence (screenshots, payment receipts)
Refund claims are typically reviewed and resolved within 2 business days of submission. If approved, the refund will be processed via Stripe back to your original payment method. Processing times depend on your bank but typically take 5 to 10 business days.
Subscriptions Are Non-Transferable
Your subscription, refund eligibility, and any account credits apply solely to the original purchaser and account. They cannot be transferred to another person, applied to a different account, or extended beyond the stated terms.
Policy Modifications
DonutJobs reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated effective date. The policy in effect at the time of your purchase applies to that transaction.
At a Glance
| Product | Refund Window | After Window |
|---|---|---|
| Subscription (first plan, first month) | 48 hours, full refund | No refund; access until period ends |
| Subscription (renewal) | No refund | Cancel before renewal date |
| Minimum Term Plan (cancelled mid-term) | No refund | Access and instalments continue to end of term |
| Hiring Sprint ($149 first month) | First payment non-refundable; cancel sub anytime | Credit-back if you hire in 30 days |
| Managed assistant service (first month) | 14 days, full refund of month one | No refund of months already paid |
| Managed assistant service (wrong fit) | Free replacement inside 90 days | A replacement, not a refund |
| Managed assistant service (cancelling) | No refund | 30 days notice, billed as normal |
| Boosts (activated) | Non-refundable | |
| Boosts (not activated) | 48 hours, account credit | No credit after 48 hours |
| Billing errors | Immediate refund | Contact hello@donutjobs.work |
This refund policy is part of our Terms of Service. Where local consumer protection laws grant you additional rights, those rights apply.
Last updated: April 1, 2026
48-hour money-back guarantee on your first plan