A chatter job ad that attracts experienced applicants covers ten things: a specific title, a short agency summary, the creator and account type, the shifts and time zone, the pay structure, the duties, the skills you require, the training you provide, the performance standards and how to apply. Be exact about shifts, pay structure and creator rules, keep the ad under 500 words and add screening questions. On DonutJobs you can post your first chatter role free, then review applicants whose profiles show results from a typing speed test, an English communication test and a recorded voice sample.
The Template
Copy this into your job post and edit the brackets. Remove anything that does not apply to your agency.
Job title
[Chatter, for example "Chatter, Evening Shift" or "Senior Chatter, Weekend Cover"]
About us
[Agency name] is a [size] agency that manages [number] creators. We work remotely, with a team of [number] chatters and [number] managers. We care about [professionalism, consistency, creator trust]. We are looking for [number] chatters to join our [team name or shift].
The role
You will manage direct messages for [number] creators on [account type, for example subscription or social accounts], following each creator's guidelines for tone, topics and boundaries. You will report to [team lead or manager] and complete [number] shifts a week. Applicants must be 18 or over.
Shifts and time zone
Shifts run [start time] to [end time] [time zone], [days of the week]. [Include weekend or overnight requirements here.] Please tell us in your application which shifts you can work reliably.
Pay structure
[Base hourly rate or range] plus [commission description, for example a percentage of attributed revenue]. Pay is [weekly / bi-weekly / monthly] by [payment method]. [Describe any bonuses and exactly how they are earned.]
What you will do
- Reply to fan messages quickly, in each creator's voice and within their rules
- Keep conversations going in a natural, engaging way
- Offer paid content and promotions where appropriate, without being pushy
- Log notes on fans so conversations stay consistent across shifts
- Follow the shift handover process and report issues to your team lead
- Protect creator and fan privacy at all times
What we are looking for
- Strong written English, with a natural, engaging style
- Typing speed of at least [number] words per minute
- Experience in [chatting, sales, customer support or similar], or strong evidence of the skills above
- Calm, professional and consistent when the pace picks up
- Comfort learning new tools, such as CRM tools, tracking sheets or mass-messaging tools
- Reliable internet and a quiet place to work
- Willingness to follow guidelines exactly, including what a creator allows and forbids
What we provide
- [Number] days of paid training with the creator guidelines and scripts
- Access to [tools you provide]
- A named team lead for questions during shifts
- [Performance reviews every X weeks]
How we measure performance
We track [response time, conversion rate, revenue per hour, conversation quality] and review them with you every [week / month]. Targets are agreed during your first month.
How to apply
Apply through this post and answer the screening questions. Shortlisted applicants will complete a typing test, a short chat task and a call. We reply to every shortlisted applicant within [number] days.
How to Fill In the Key Sections
Be specific about shifts
Say exactly which hours and days you need, and whether weekends or overnight shifts are required. DonutJobs' chatter jobs guide notes that agencies often pay more for overnight or weekend shifts, so explain in your pay structure how those hours are rewarded.
Describe pay as a structure
You can decide how much of the detail to publish. What helps applicants most is knowing whether pay is hourly, commission-based or a mix, how commission is calculated and when payments arrive. The same guide explains that many chatter roles combine a base hourly rate with commission, so a hybrid structure will look familiar to applicants. Clear wording works better than slogans such as "unlimited earning potential".
Show the standards, not just the duties
A list of duties tells applicants what the job is. A list of measures tells them how they will be assessed. State what you track and how often you review it, so applicants can judge whether the role suits them before they apply.
Explain training and support
Mention paid training, a named team lead and a clear route for questions. Chatters with experience will still need to learn each creator's voice and rules, so say how that training works.
Screening Questions to Add
- Which shifts can you work reliably, and from what time zone?
- How long have you worked as a chatter or in a similar role, and for what kind of accounts?
- What is your typing speed?
- How do you handle a fan who pushes past a creator's boundaries?
- Describe how you keep a long conversation engaging over a full shift
- What tools have you used, such as CRM or tracking tools?
On the Agency and Pro plans, the Formbuilder lets you turn these into knockout questions, so applicants who cannot meet a basic requirement, such as your shifts, are filtered out automatically. On the Free plan you can read each applicant's answers yourself, and you can chat with them in the app.
Post This Chatter Ad on DonutJobs in Five Steps
From template to shortlist in one sitting.
- Create your free account.
- Paste the template into a new post and select the OF Chatter role, with tasks such as chatting and social media DMs.
- On Agency or Pro, add knockout questions for shifts, time zone and chatting experience in the Formbuilder.
- Submit the post. Free posts get a human review of up to 48 hours before they go live, and paid plans publish immediately.
- Review applicants on the Free plan with in-app chat. On Agency or Pro, manage them in the ATS and use Magic Search and Swipe to filter the pool by skills and test scores, then run a paid trial shift with your best matches.
Practical Use Cases
A growing agency can use the template to hire a second shift for a new creator. A larger agency can post separate ads for standard chatters and senior chatters, changing the experience requirements and the performance standards. A new agency can use the screening questions to test candidates before offering a paid trial shift.
What Pre-Tested Applicants Change About Your Ad
DonutJobs profiles show results from an internet and hardware audit, an English communication test, a live typing speed test and a recorded voice sample. That means your ad does not need to spend words on basic checks. Use that space for the things only you can explain: shifts, pay structure and creator rules. To show applicants what a typical shift involves, link them to our guide on what a chatter does during a shift. The Free plan includes one active post, a low-risk way to test your ad before you move to a paid plan.
Before You Publish
Check the ad against your creator guidelines, confirm that applicants must be 18 or over and make sure the shift requirements are stated in full. Employment, advertising and contractor rules vary by place, so check what applies where you and your chatters are based. This article is general information, not legal advice.
FAQ
What should a chatter job ad include?
A clear title, shifts and time zone, pay structure, duties, required skills, training and support, performance standards and how to apply.
Should I state the pay in the ad?
Describe the structure clearly, including how base pay and commission work. Whether you publish exact figures is your decision. Clear wording about the structure helps applicants decide whether to apply.
Do I need to require years of experience?
Not necessarily. Describe the skills you need and test for them with a typing test and a chat task. Experience is one signal, and a trial shift shows how someone works in practice.
Can I post a chatter job for free?
Yes. The DonutJobs Free plan includes one active post and up to 10 applications, with a human review of up to 48 hours before the post goes live.
Is there a refund if I upgrade?
You can request a full refund within 48 hours of your first Agency or Pro purchase if you have not yet used the platform.
A clear ad helps the right chatters choose your agency. Show them your shifts, your pay structure, your standards and your support, and test for skills as well as years of experience.
Post Your Chatter Role Today
Create your free account, post your ad and review chatters whose profiles show typing speed, English level and voice sample results. Post your chatter job on DonutJobs or browse the talent pool first to see who is available.